Plain

is the customer service tool you've always wanted.
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Tech Stacks
4
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Lightning bolt integrations
integrations
is the customer service tool you've always wanted.
star filled
Tech Stacks
4
stacks
Lightning bolt integrations
integrations
Categories
Pricing
$
30
checkbox
Freemium
*starting price per month after freemium (if offered) in USD

What is

Plain

?

Meet the customer service tool you've always wanted. Modern defaults, opinionated workflows and incredibly fast to use. Designed with a streamlined UI, keyboard shortcuts and an opinionated workflow. No more duplicate tickets or multiple threads. Plain gives you a single customer timeline. Chat and email out of the box. Ten minutes from signup to talking to your first customer.
Plain
Categories
Pricing
$
30
checkbox
Freemium
*starting price per month after freemium (if offered) in USD
Integrations
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Learning curve
Has a steeper learning curve. Remember, it wouldn’t be here if it was impossible or not worth your time.
Plain
Core features

⚙️ Full API Access

✉️ Chat & email

💸 Payment events

🪲 Bug reports

⏰ Waitlist requests

🚀 Workflow events

✅ Global command menu

⚙️ Full API Access

✉️ Chat & email

💸 Payment events

🪲 Bug reports

⏰ Waitlist requests

🚀 Workflow events

✅ Global command menu

More info

The Rundown

Plain is an API-first customer service platform for modern companies. Plain wants to bring engineering and customer service teams together by creating a modern opinionated platform that's built to be built with.

Email & chat: A single conversation

View all your chats and emails without hunting through tickets or multiple threads. In Plain, all your communications with a customer is shown on a single chronological timeline. You have one relationship with a customer. Now you have a way to see it.

Issues: Know what's happening, when and why

Track the reason customers get in touch about right in the timeline, all without interrupting the conversation or your workflow. Track multiple issues, change or resolve them anytime as the conversation evolves.

Queues: Manage your workload

Stay on top of your and your team's workload with Queues. Instantly see who needs help, who's being looked after and who needs a follow up. Plain also works out who to help next, so you can stay in the zone.

Cmd+K: Seriously fast workflow

Plain is designed with your productivity in mind. A global command menu, helpful nudges that are there when you need them — we've got everything you'd expect from a modern tool.

Slack notifications: Don't miss a thing

Great support is fast. Plain will notify you in Slack the moment someone needs your help. Notifications can be sent directly to you or to a channel where your whole team can see them.

Full API Access: Designed API-first

Plain’s app is built on top of the same GraphQL API you can use. From building your own UI to extending native functionality — integrate Plain in the way that works for you and your business.

One timeline for everything

Have all the information you need in one place to quickly help your customers. Push custom events and context from your own tools and services with a simple API call.

Integrations

Plain

Integrations

The best teams communicate. Check to see if this tool integrates with your existing stack, or build on a new one with the below!

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Check out how this tool is used by other teams and in our curated stacks.
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Plain

Alternatives

Not quite the right tool for you? Check out some alternatives below:
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